Due to the nature of international shipping and collectible products, we do not accept returns or refunds for change-of-mind purchases (e.g., ordering the wrong item, accidental purchase, or preference changes).

However, we will assist you in the following cases:

✓ Damaged or Incorrect Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

1. Your order number

2. Photos of the item

3. Photos of the packaging

4. Description of the issue

We will review your request and may offer:

• A replacement (if available)
• A partial refund
• A full refund

�� Lost Packages

If a package is confirmed lost in transit, we will assist you in filing a claim with the shipping carrier.

Depending on the outcome of the investigation, we may offer:

• A replacement shipment (if available)
• A refund or store credit

Please note:

• Packages marked as Delivered by the carrier are not considered lost.
• We are not responsible for delays caused by customs, weather conditions, carrier disruptions, or local postal services.

✕ Non-Returnable Items

We do not accept returns for:

• Opened or used items
• Products damaged through misuse or improper care
• Normal wear and tear
• Gift cards or promotional items

Contact Us

If you experience any issues with your order, please contact our support team at:

info@hibuddytoy.com

We will do our best to resolve any genuine product or shipping issues as quickly as possible.